FREQUENTLY ASKED QUESTIONS

Does Baubles & Trinkets have a return policy?

Of course we do! You can return any of our products within 30 days of purchase. If the product has broken under normal wear and tear, we will fix it or replace it. Please call or email us to discuss options.

How do I contact customer service?

Our friendly and knowledgeable customer service reps are available to answer any of your questions. Please call us at 315-529-2692 or email sara@baubles-trinkets.com.

What are your metals made out of?

The metals are varied. Generally speaking they are plated metals. In some cases, we also use Brass, Copper, Pewter, Rhodium, Niobium and Stainless Steel. If the piece goes in your body, like earrings, it will be nickel-free.

Can I get something made from Sterling Silver or 14k Gold?

Of course! I will eventually start stocking these metals as well. Please email me the details of what you’re looking for and I’ll be happy to get you a price.

Paper beads? Are they durable?

Surprisingly, yes. My paper beads are quite durable. First the bead is rolled with a water-resistant glue and then finished with another coating of the same water-resistant glue. Finally, the beads are dipped in an poly-acrylic sealer and left to dry for a few days. Once they are dry, many will have end caps glued in to ensure the bead holes remain strong. They can handle some water, but swimming, bathing, or otherwise immersing yourself in liquid is not recommended.

What happens if my piece breaks?

Well, that would stink. We stand behind what we make. If a product breaks with normal wear and tear, we will repair or replace it. If it got hit by a car or eaten by the dog, well, let’s chat…

What happens if I really don't like what I received?

We’ve all been there. It looked different online; you bought it for someone who doesn’t like it; you were shopping and had a few glasses of wine and you LOVED it until…. Whatever the reason, we want you or the intended recipient to love it. If you don’t, we would gladly replace or refund your purchase. Shipping fees will still apply.

How do I request custom jewelry?

Simple – email me and ask!

I'm interested in renting jewelry for an event or wedding. Is that possible?

I’m considering this as an option. Let me know if you’re interested!

Do you use genuine stones or beads?

Yup! And imitation stones, glass and acrylic. There are a ton of great options out there that are stronger and just as pretty as the real thing and generally much more cost effective. You will see the details for the item on the product page. If you have any questions, please reach out!